Effective Date: June 1st, 2025

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At Lodestone Studio, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and products.

By using our website, you agree to the terms of this Privacy Policy.

 

1. Who We Are

We are a Canadian-based e-commerce store specializing in 3D-printed board game accessories and custom design services. We are the sole operator of this website and the only entity handling your data directly.

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2. What Information We Collect

We collect only the personal information necessary to provide our products and services to you. This may include:

• Contact Information: Your name, email address, mailing address, and phone number (if provided)

• Order Information: Billing and shipping addresses, purchase details

• Form Submissions: Any information you submit through contact forms, booking forms, or custom design request forms

• Chatbot Interactions: Conversations with our site chatbot (if used)

• Usage Data: Non-identifiable data like your browser type, the pages you visit, and how long you spend on the site (via cookies or analytics tools)

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3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Communicate with you about your order or inquiry

• Schedule and manage consultations

• Provide custom design services (when requested)

• Improve the website and user experience

• Comply with applicable legal obligations

We do not use your data for unsolicited marketing unless you explicitly opt in.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share it when necessary:

• With trusted service providers (e.g., shipping companies, payment processors like Stripe or PayPal)

• If required by law or legal proceedings

• To protect our rights or prevent fraud

We ensure that any third-party service we use complies with relevant privacy regulations.

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5. Data Storage and Security

Your personal information is securely stored using trusted platforms (such as Wix, payment processors, and form tools). We take reasonable steps to protect your data from unauthorized access, alteration, or misuse.

While no method is 100% secure, we follow industry best practices to safeguard your data.

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6. Cookies and Tracking

We may use cookies and tracking tools (like Google Analytics) to:

• Understand how visitors use our website

• Improve our content and layout

• Save user preferences (like your country or currency)

You can control or disable cookies in your browser settings.

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7. Your Rights

Depending on where you live, you may have rights to:

• Access or correct your personal information

• Request deletion of your data

• Withdraw your consent to data collection

• Receive a copy of the personal data we hold about you

To make any of these requests, please contact us at info@lodestonestudio.ca.

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8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our site after changes means you accept the updated terms.

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10. Contact Us​

If you have any questions or concerns about how your information is handled, please contact us at:

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📧 info@lodestonestudio.ca
📍 Kitchener, ON CA