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Digital Products Policy

Last Updated: June 1st, 2025

 

At Lodestone Studio, we offer digital versions of our 3D-printed board game accessories for personal use. By purchasing or downloading any digital files from our store, you agree to the following terms.

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1. What You’re Buying

When you purchase a digital product, you're buying a non-exclusive, non-transferable license to use the digital file(s) for personal, non-commercial purposes only.

You are not purchasing ownership of the design itself — just the right to use it under the conditions listed below.

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2. File Format & Delivery

All digital products are provided in industry-standard 3D printing file formats (e.g., .STL, .OBJ, or others as listed on the product page).

  • Files will be available for download immediately after purchase.

  • You’ll also receive an email with a download link.

  • Please download and back up your files promptly. Download links may expire after a set period or number of attempts.

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3. License and Permitted Use

All digital files are licensed for personal, non-commercial use only.

You may:

  • Print the file(s) for your own use

  • Modify the design for personal use

  • Share printed versions as gifts (not for sale)

You may not:

  • Sell, share, or distribute the digital files

  • Upload the files to file-sharing platforms or websites

  • Sell physical prints made from the files

  • Use the designs for commercial projects, resale, or crowdfunding campaigns

If you're interested in a commercial license, please contact us directly.

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4. Refunds & Cancellations

Due to the nature of digital products, all digital sales are final.

We do not offer refunds or exchanges for:

  • Accidental purchases

  • Download issues caused by browser, internet, or software incompatibility

  • Change of mind

If you experience a technical issue with your file (e.g., corrupted download or unusable file), please contact us and we’ll do our best to resolve the problem.

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5. Intellectual Property

All digital product designs are the intellectual property of Lodestone Studio, unless otherwise noted.

Unauthorized use, copying, or distribution of our digital products is a violation of copyright and may result in legal action.

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6. Updates & File Revisions

We may occasionally update or improve digital files. Customers who purchased a file may be eligible to receive the updated version at no additional cost — we will notify you via email when applicable.

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Contact Us

Have questions about licensing, usage, or file issues? Reach out to us at:

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📧 info@lodestonestudio.ca
📍 Kitchener, ON CA

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